Refund & Exchange Policy

London Abused Women’s Centre (LAWC) Online Store

Effective Date: June 9th, 2025

Thank you for supporting the London Abused Women’s Centre through your purchase. Please review our refund and exchange policy carefully.

1. All Sales Are Final

Due to the charitable nature of our store, all merchandise sales are final. We are unable to offer refunds or exchanges for reasons such as:

  • Change of mind

  • Incorrect sizing

  • Duplicate orders

  • Customer error during checkout

2. Defective or Incorrect Items

We will replace or resolve issues for defective or incorrect items. To report a problem:

  • Contact us at info@lawc.on.ca within 7 days of receiving your order (for shipped orders) or picking up your order (for local pickup orders).

  • Provide your order number and a description of the issue.

  • Include photos of the defect or incorrect item, if applicable.

3. Shipping Responsibility

  • For shipped orders, LAWC is not responsible for delays or losses resulting from:

    • Incorrect or incomplete shipping addresses provided by the customer.

    • Carrier delays or disruptions beyond our control.

  • Please double-check your shipping details before submitting your order.

4. Order Pickup

For local pickup orders:

  • Pickup details will be provided at checkout.

  • Please retrieve your order within the designated pickup timeframe.

  • Unclaimed orders may be subject to cancellation without refund after repeated attempts to contact you.

5. Contact Information

If you have any questions regarding your order, please contact:

London Abused Women’s Centre

info@lawc.on.ca

519-432-2204